Connection Troubleshooting Guide
Following the steps below can often complete setup or resolve an issue quickly.
Unable to establish connection
First confirm that the local network can access the web page normally, then log in to the client again and try to automatically select the node. Restart the device and router if necessary.
Slow connection
Speed is affected by local network, node distance and congestion. Try switching to a closer node, pausing background downloads, and testing between Wi‑Fi and mobile networks.
The connection is frequently disconnected
Turn off the system power saving mode restrictions on QuickQ, allowing the client to run in the background and try to change the connection protocol or recommended line.
Some websites are inaccessible
Clear the browser cache and DNS cache, confirm that the target website itself is available, and then try switching nodes in different regions.
Please record the steps that caused the problem, the error message, and the client version, and then contact QuickQ support.
Go to contact support